Return, Cancellation & Refund Policy

Last updated: October 6, 2025

1) 100% Customer Satisfaction Guarantee

We stand behind our products. If any part arrives damaged or fails under normal use, we will ship a free replacement part.

What qualifies

• Parts damaged on arrival
• Manufacturing defects or failure under normal, intended use

What does not qualify

• Damage from misuse, modification, improper installation, or accidents
• Normal wear and tear or cosmetic damage
• Lost or stolen items after delivery is confirmed

2) No Returns or Refunds After Delivery

Once an order is delivered and in your possession, we do not accept returns or issue refunds. Eligible issues are handled through our free replacement or partial refund program.

3) Order Cancellations

• Orders may be canceled before shipment with a 25% cancellation fee (covers processing, materials, and payment costs).
• Orders cannot be canceled after a shipping label is created or the order has shipped.

4) Free Replacements & Partial Refunds

1. Email voltcustomsllc@gmail.com with your order number.
2. Attach clear photos or a video showing the issue and the affected part.
3. Provide your current shipping address.

Claim window: Contact us within 7 days of delivery for shipping damage or within 30 days for defects under normal use.

If you are genuinely dissatisfied and there is no defect, we may offer a partial refund at our discretion. We aim to ensure every customer is satisfied.

5) Shipping Damage

For items damaged in transit, notify us within 7 days of delivery with photos of the packaging and product. We will file a carrier claim and ship your replacement immediately.

6) Chargeback Policy

Filing a chargeback after receiving your product or while an issue is being resolved will result in the forfeiture of all value associated with the order. We will dispute and fight any fraudulent or unjustified chargebacks.

There is no legitimate reason to file a chargeback, as we already provide free replacements for defective or damaged products and offer partial or full refunds for dissatisfaction. Attempted chargebacks to receive a product “for free” are considered fraudulent and will be reported to the appropriate authorities and payment processors.

7) Warranty & Limitation of Liability

Replacements are limited to the defective or damaged part(s). VoltCustoms LLC is not liable for incidental or consequential damages, loss of time, loss of use, or any costs arising from installation, removal, or shipping of replacement parts. This policy provides the exclusive remedy for product defects or dissatisfaction and replaces all other warranties, express or implied, including warranties of merchantability or fitness for a particular purpose. Rights may vary by jurisdiction as allowed by law.

8) Contact

Email: voltcustomsllc@gmail.com
Hours: Mon–Fri, 9:00–5:00 (local time)